Free Shipping For All orders
Shipping for international orders:
- Free Shipping (10-15 business days) via Australia Post
- $15 USD for Express Shipping (7-12 business days) via Australia Post Express
Orders placed before 10:00am Monday - Friday AEST will be dispatched that same day / Orders placed after 10:00am will be dispatched the following business day.
Track Your Parcel
- For all Australia Post item, use this link: https://auspost.com.au/mypost/track/#/search
Although we are promptly dispatching orders from our warehouse, it is expected that international orders will be delayed. Unfortunately these delays, which are due to flight cancellations and government restrictions, are completely out of our control.
We really appreciate your patience and support during this time. Feel free to contact us at email@example.com for further updates.
Duties and taxes may apply when items are shipped outside of Australia. These costs are to be paid by the customer. In some cases, orders may be delayed due to customs clearance and public holidays. Whilst we attempt to deliver your order as quickly as possible, these delays are beyond our control.
It is very important to us that you love your pieces and that they fit correctly, so we accept returns and exchanges within 14 days of purchase.
If you would like to refund or exchange, please ensure the following:
- Your item must be returned with the original invoice within 14 days and sent to our returns address.
- Your item must be unworn and undamaged
- Your item must be in its original condition, this includes all original packaging and tags attached.
- Your item must be purchased at full price.
To process a refund or exchange, please do the following:
- Please email Avenue within 14 days from the date of purchase. Please email firstname.lastname@example.org with the following information:
- Order reference number
- Date of purchase
- State the reason for return
Avenue will not be responsible for return shipping costs. Avenue reserves the right to deny a return if it does not meet our returns policy.
Purchase made at Avenue stockists, are subject to return policies of that vendor and will not be accepted for return via post directly to Avenue.
Avenue cannot be held responsible for return parcels that are lost. In turn, we suggest returning the parcel using a registered postal service.