Australian Orders

- FREE shipping for Australian orders over $80 (2-7 business days)

- Standard shipping is $10 via Australia Post (2-7 business days)

- Express shipping is $12 via Australia Post (1-4 business days) 

 

New Zealand Orders

- FREE shipping for New Zealand orders over $150 (7-12 business days)

- Standard shipping is $12 via Australia Post (7-12 business days)

- Express shipping is $15 via Australia Post (5-8 business days) 

- DHL Express Shipping is $35 (2-4 business days) 

 

* Rigid hats sent in boxes do not qualify for free shipping within Australia or to New Zealand

  

International Orders

- FREE shipping for International orders over $190 (7-12 business days)

- Standard shipping is $15 via Australia Post (7-12 business days)

- Express shipping is $25 via Australia Post (5-8 business days) 

- DHL Express Shipping is $35 (2-4 business days) 

*Please note delivery dates are those estimated by DHL and subject to change. 

 

* Rigid hats sent in boxes do not qualify for free shipping within Australia or to New Zealand

 

Track your parcel 

Your order will be dispatched within 24 hours from our warehouse in Sydney, NSW.

Please click the link to track your parcel: https://auspost.com.au/mypost/track/#/search

Please note, due to COVID-19, it is expected that orders might be slightly delayed within Australia.  Our warehouse in Sydney is dispatching all our online orders promptly and on time, Monday to Friday. 

 

Returns 

It is very important to us that you love your pieces and that they fit correctly, so we accept returns and exchanges within 14 days of delivery. 

Your item(s) must be sent via trackable post to ensure safe and documented delivery. Avenue take no responsibility for missing incoming deliveries without proof of delivery.

If you would like to refund or exchange, please ensure the following:

- Your item must be returned, together with the original invoice, within 14 days and sent to our returns address.
- Your item must be unworn and undamaged.
- Your item must be in its original condition, this includes all original packaging, canvas bag and tags attached.  
- Your item must be purchased at full price.

Please note that original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. 

 

 Sale returns policy:

  • We do not accept products purchased during a promotional sale period (more than 15%) or on markdown/final sale. Please note, discounts cannot be applied or refunded on orders made prior to promotion.
  • Sale items cannot be returned for a credit note, refund or exchanged, unless goods are deemed faulty.

 

To process a refund or exchange, please do the following:

 - Please email Avenue within 14 days from the date of purchase. Please email info@avenuethelabel.com with the following information: 

- Full name
- Order reference number 
- Date of purchase  
- State the reason for return  

  

Please note:

Avenue reserves the right to deny a return if it does not meet our returns policy. 

Purchase made at Avenue stockists, are subject to return policies of that vendor and will not be accepted for return via post directly to Avenue.  

 

Pre-orders:

Please note, all orders including a pre-order item will be dispatched between the  25th-29th of October.