Shipping

 

We want you to receive your Avenue product fast which is why we ONLY offer express shipping for international delivery via Australia Post and DHL. 


Shipping for international orders:

  • $10 USD Flat Fee (10-15 business days) via Australia Post Express 
  • $20 USD for DHL Express (3-7 business days)  *This shipping option is only available for smaller items and excludes rigid straw and wool hats.
  • Complimentary Shipping for orders over $300 via Australia Post Express

Orders placed before 10:00am Monday - Friday AEST will be dispatched that same day / Orders placed after 10:00am will be dispatched the following business day.

COVID-19

Although we are promptly dispatching orders from our warehouse, it is expected that international orders will be delayed. Unfortunately these delays, which are due to flight cancellations and government restrictions, are completely out of our control. 

We really appreciate your patience and support during this time. Feel free to contact us at info@avenuethelabel.com for further updates. 

Please note:

Duties and taxes may apply when items are shipped outside of Australia. These costs are to be paid by the customer. In some cases, orders may be delayed due to customs clearance and public holidays. Whilst we attempt to deliver your order as quickly as possible, these delays are beyond our control.  

 

Returns

 

It is very important to us that you love your pieces and that they fit correctly, so we accept returns and exchanges within 14 days of purchase. 

If you would like to refund or exchange, please ensure the following:

- Your item must be returned with the original invoice within 14 days and sent to our returns address. 
- Your item must be unworn and undamaged  
- Your item must be in its original condition, this includes all original packaging and tags attached.  
- Your item must be purchased at full price.  
 

To process a refund or exchange, please do the following:

 - Please email Avenue within 14 days from the date of purchase. Please email info@avenuethelabel.com with the following information: 

- Order reference number 
- Date of purchase  
- State the reason for return  

  

Please note:

Avenue will not be responsible for return shipping costs. Avenue reserves the right to deny a return if it does not meet our returns policy. 

Purchase made at Avenue stockists, are subject to return policies of that vendor and will not be accepted for return via post directly to Avenue. 

Avenue cannot be held responsible for return parcels that are lost. In turn, we suggest returning the parcel using a registered postal service.