Dispatch Delays

COVID border restrictions are having a significant impact on all delivery carriers. All carriers are experiencing considerable delays at this time. Please note, our warehouse team is working hard to dispatch your orders as quickly as possible. Thank you for your patience and understanding. 

 

Australian Orders

Clothing and Packable Hats 

- FREE shipping for Australian orders over $80 (2-7 business days

via Australia Post). 

- Standard shipping is $10 for orders under $80 (2-7 business days

via Australia Post

- Express shipping is $12 via Australia Post (1-5 business days) 

Rigid Hats

- FREE shipping for NSW orders over $80 (2-7 business days). 

- Standard shipping for all states except NSW is $10 via Australia Post (2-7 business days).  

Express shipping for all rigid hats is $15 via Australia Post (1-5 business days). NSW only.

 

New Zealand Orders

- FREE shipping for New Zealand orders over $150 (7-12 business days). This does not include rigid hats.

- Standard shipping is $12 via Australia Post (7-12 business days)

- Standard shipping for rigid hats is $20 via Australia Post (7-12 business days)

- Express shipping is $15 via Australia Post (5-8 business days) 

  

International Orders

- FREE shipping for International orders over $190 (7-12 business days). This does not include rigid hats.

- Standard shipping is $15 via Australia Post (7-12 business days)

Standard shipping for rigid hats is $30 via Australia Post (7-14 business days)

- Express shipping is $25 via Australia Post (5-8 business days) 

 

 Track your parcel 

Your order will be dispatched within 24 hours from our warehouse in Sydney, NSW.

Please click the link to track your parcel: https://auspost.com.au/mypost/track/#/search

Please note, due to COVID-19, it is expected that orders might be slightly delayed within Australia.  Our warehouse in Sydney is dispatching all our online orders promptly and on time, Monday to Friday. 

 

Returns 

It is very important to us that you love your pieces and that they fit correctly, so we accept returns and exchanges within 14 days of delivery. 

Your item(s) must be sent via trackable post to ensure safe and documented delivery. Avenue take no responsibility for missing incoming deliveries without proof of delivery.

If you would like to refund or exchange, please ensure the following:

- Your item must be returned, together with the original invoice, within 14 days and sent to our returns address.
- Your item must be unworn and undamaged.
- Your item must be in its original condition, this includes all original packaging, including your corn-starch bag if not torn.
- Your item must be purchased at full price.

Please note that original shipping charges are non-refundable and charges for returned items are the responsibility of the customer. 

 

 Sale returns policy:

- We do not accept returns on items purchased during a promotional sale period (more than 15%) or on markdown/final sale. Please note, discounts cannot be applied or refunded on orders made prior to promotion.

-  All sale items are discounted as marked.

 

 Black Friday sale returns policy:

- We do not accept returns and exchanges (unless goods are deemed faulty) on items purchased during our Black Friday sale period that are more than 15% off. Please note, discounts cannot be applied or refunded on orders made prior to promotion.

-  All sale items are discounted as marked.

 

To process a refund or exchange, please do the following:

 - Please email Avenue within 14 days from the date of purchase. Please email info@avenuethelabel.com with the following information: 

- Full name
- Order reference number 
- Date of purchase  
- State the reason for return  

  

Please note:

Avenue reserves the right to deny a return if it does not meet our returns policy. 

Purchase made at Avenue stockists, are subject to return policies of that vendor and will not be accepted for return via post directly to Avenue.