Terms and Conditions

Please read our terms and conditions carefully as making a purchase signifies acceptance of these terms. These terms and conditions are subject to change at any time without notice. Every transaction is governed by the terms and conditions in place at the time of the transaction.

By submitting an order, you agree to be bound by these terms and conditions.

We reserve the right to cancel orders at any time.

Prices and products are subject to change at any time without notice.

Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time. Customers are responsible for reshipping charges due to incorrect address entered at checkout.

Amendments to orders can be made by contacting avenue via
email and speaking with someone who will then receive permission to change the order. If an order has already been dispatched we will not be able to exchange the product.

Avenue the Label is not responsible for any parcels that are lost, misplaced or stolen once dispatched from our warehouse. Any specific inquiries should be directed towards our customer service team via our chatbot or email at info@avenuethelabel.com.

Prices are not inclusive of customs duties and taxes. Shipping costs will not be refunded to those who refuse to pay import taxes upon the arrival of their goods resulting in their parcel being returned to sender.

Pre-orders:

  • Please note all pre-orders exclude any promotions.

Black Friday returns policy:

  • All sale items of 15% off or more during our Black Friday Sale period are final sale items, which will not be eligible for a refund, store credit or exchange, unless goods are deemed faulty.
  • Sale items discounted less than 10% are eligible for store credit only.
  • Discounts cannot be applied or refunded in orders made prior to promotions.

Processing time during Black Friday Sale:

  • We strive to process and fulfill orders promptly. However, during peak periods such as Black Friday, there may be delays due to high order volume.
  • Shipping timeframes provided are estimated. Actual delivery times may vary based on order processing, inventory availability, and carrier performance.
  • Australia Standard Shipping 5 - 9 business days.
  • Australia Express Shipping: 3 - 6 business days

SMS subscription:

By clicking SIGN UP NOW, you agree to receive marketing text messages from AVENUE at the number provided, including messages sent by autodialer. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. Reply HELP for help or STOP to cancel. View our Privacy Policy and Terms of Service.

For www.avenuethelabel.com.au, all prices are in AUD and include g.s.t (goods & services tax)

By submitting an order, you agree to be added to our email mailing list unless otherwise stated.