Avenue accepts Visa, Mastercard, American Express, Paypal and Afterpay.

Afterpay allows you to complete your purchase now and make equal fortnightly payments. Purchases can be made using Afterpay for values up to $1,200.

Avenue offers standard and express shipping within Australia. Standard shipping is $13 and express shipping is $18. Shipping to New Zealand is a flat rate of $20.00.

We understand that a perfect fit is essential. If your hat or headband doesn't fit you, send it back to us within 14 days for a full refund or exchange.

We ship worldwide!

Once your order has been completed you will receive a confirmation email followed by a notification email to inform you that your item has been dispatched. In this email you will receive your tracking number.

If you ordered an item that you do not want you can send it back to our warehouse within 14 days. You will need to first email us at info@avenuethelabel.com to request the refund or exchange and we will reply with the instructions on how to send back your item.

Unfortunately we do not accept returns or exchanges on any marked down items. We are only able to make a refund or exchange on full priced items.

This is easy! Please contact us at info@avenuethelabel.com (please put your order number in the subject line) and we will respond to you ASAP with instructions on how to return your item.

If you live outside of Australia and depending on your country, your package may be subject to duties and taxes costs. These costs will not be paid by Avenue.

Please send a photo of your faulty item to info@avenuethelabel.com and we will respond ASAP with instruction to resolve the issue.

Please click on the link below to find all our sizing advice.

https://avenuethelabel.com/pages/size-guide

We would love to help you find the perfect hat! Please email us at info@avenuethelabel.com with any questions.

It is important to store your hat correctly, we suggest storing your hat on a shelf and ensuring the hat is flipped upside down on it’s crown. We suggest to not store your hat in the car as the heat and sunlight will discolour and damage the shape.

To clean your hat we suggest to take a soft bristled brush or lint roller to clean off any dust. You can also spot clean your hat by getting a damp cloth and wiping it gently.

To remove dust use a lint roller or to remove any stains best to spot clean.

If you’re based in the United States, Avenue covers all duties and taxes — the price you see at checkout is the final amount you’ll pay.

If you’re in the United Kingdom, Canada, or New Zealand, you’ll receive free shipping,
but duties and taxes will be collected by your local customs authority upon delivery.

These charges typically range between $25–$45 USD per hat order.

Yes — Avenue offers free worldwide shipping on all orders.

For U.S. customers, everything — your item, duties, taxes, and shipping are all included.

For U.K., Canada, and New Zealand customers, shipping is included, but duties and taxes will be payable upon arrival.

Only if you’re located in the U.K., Canada, or New Zealand. These countries charge import duties and taxes upon delivery, which usually amount to $25–$45 USD per hat.

U.S. customers will not be charged any additional fees on arrival.