Current shipping delays during this busy holiday period.
Flooding, extreme weather conditions and COVID border restrictions are having a significant impact on all delivery carriers. All carriers are experiencing considerable delays at this time. Please note, our warehouse team is working hard to dispatch your orders as quickly as possible. Thank you for your patience and understanding.
During times of high demand, such as site-wide sales, there may be delays in processing and shipping your order.
- FREE standard shipping for Australian orders over $200 AUD (4-8 business days via Australia Post)
- Standard shipping is $10 AUD for orders under $200 AUD (4-8 business days via Australia Post)
- Express shipping is $12.95 AUD via Australia Post (3-6 business days)
New Zealand Orders
- FREE standard shipping for New Zealand orders over $200 AUD (7-12 business days).
- Standard shipping is $15 AUD for orders under $200 AUD via Australia Post (7-12 business days)
- Express shipping is $20 AUD via Australia Post (5-8 business days)
- Standard shipping is $15 AUD for orders under $350 AUD via Australia Post (10-25 business days)
- Express shipping is $20 AUD via Australia Post (5-10 business days)
- FREE standard shipping for international orders over $350 AUD (10-25 business days).
Modifying or cancelling an order: Should you require to modify or cancel your order, kindly reach out to our team immediately by clicking contacting our customer service team at firstname.lastname@example.org.
Unfortunately, once an order is processed by our team we are unable to make any alterations or cancellations. We will make every effort to assist you if an error has occurred.
Track your parcel
Your order will be dispatched within 24 hours from our warehouse in Sydney, NSW. Please note there have been current delays dispatching orders. Please reach out to email@example.com for more information.
Please click the link to track your parcel: https://auspost.com.au/mypost/track/#/search
Please note, due to COVID-19, it is expected that orders might be slightly delayed within Australia. Our warehouse in Sydney is dispatching all our online orders promptly and on time, Monday to Friday.